Long wait. The technicians waste time talking to each other or one leaving his customer to help a co-worker with their transaction while the other customer has to wait. They take their time. Their attitudes run like they don't feel they have to rush, have no respect for your time and have some misguided feelings that they are doing you a favor by serving you. I really hate to have to go to one of these sprint places. And then these places they are too few and far away. Oh. And with the wait being so long, they have only about 3 - 4 chairs available to sit while waiting but its easily 10+ customer waiting to be helped. Even once when I went there and one person entered just before me. It was one of those moments when no one was waiting to be served so she got served right away. I still waited half hour to be served because all the technicians slowly disappeared into a back room instead of waiting on me as soon I walked in.
I called this store at 4 pm and asked if they had an sim card for my new phone. They placed me on hold for a 3 to 4 minutes and came back with an affirmative response. I asked the rep to hold it for me, gave him my name and said I'd be there in about an hour. He said that was fine. When I arrived at the store, there were 22 people waiting for attention. I went to the check-in station and entered my info, there was no listing for me. I registered anew. Then I asked a representative, between clients, if the SIM cards were available. She responded that they were all gone. I mentioned the request to hold one and another rep said that after 5:30 they don't take appointments.
At this point I walked out and called Sprint directly.
READ THIS....
I went in two times last Saturday. On my first visit there was no one in the place and i got question answered right away. I was waiting for a problem but instead the people were straight facts. I was confusing but very clearly explained. I left, sat in my car talked to my wife. I was confused. There was a better way to do things and the choice was fairly clear.
My only issue is attentiveness!
Sprint should be aware that the waiting is challenging but their STAFF WAS FANTASTIC. A hardened heart, sure but the two men who help my family and I are blessing. They have earned every bit of business and support. Thank you. RM
On hold with Sprint as I write this to cancel. Got the run around for 12 days when my 5 month old galaxy S8 wouldn't charge. All they could tell me in the store was "Yea on the phone they always tell people to come into the store and we don't keep extra chargers". Then kept my phone for over an hour then they tell me there is "physical damage." Not sure why this wasn't found out 12 days ago after a visit to this store, three others and two hours on the phone 10 days ago and two hours on the phone "troubleshooting" three days ago. Luckily I only have about 400 left on my S8 lease so I'll cut my losses and cancel. Switched from ATT to Sprint 2 years ago because it was cheaper. But cheaper isn't better in this case. Good luck.
I came back in and purchased 5 lines with the promotional plan, new phones, service etc. Went through a ton of question to get it all done. In the end it seems to be great.
The Manager Ismael at the totowa store, is a racist, unprofessional, rude, jerkoff. Sprint just hires anyone nowadays? I’ve never had a problem with sprint until now. Couldn’t manage to do his job. Didn’t want to help even though I’ve been a customer for over a decade. Not only I’m going to file a complaint to consumer affairs but I’m going to write a letter to FCC. Very disappointed with my experience with Ismael, he must be the worst manager I’ve ever dealt with. This manager is a disgrace to sprint and won’t care if customers switches to other carriers. Managers like these need to show respect to customers and act like they care at least, no matter what they look like. Unbelievable. Very disappointed with this company.
I want to be the negative one who is critical of everything that could be done better but I cant. I don't like the location or traffic near by but that is where my complaints end.
Sprint Store is a US Electronics Store based in Totowa, New Jersey. Sprint Store is located at 275 US-46, Totowa, NJ 07512, USA.
Please contact with Sprint Store using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Sprint Store opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.